Terms of Service

1. Agreement

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and Aivrio Solutions Pte. Ltd. (“Aivrio”, “we”, “us”, or “our”), a company incorporated in Singapore (UEN: 202610813K), governing your access to and use of the ArcheFlow AI platform, AI chatbot services, workflow automation services, and all associated tools and features (collectively, the “Services”).

By registering for, accessing, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use the Services.

These Terms, together with our Privacy Policy and any applicable Order Form, Scope of Work, or written proposal, constitute the entire agreement between you and Aivrio with respect to the Services.

2. Definitions

“Customer Content” means any data, documents, files, FAQ content, system prompts, or other materials that you or your End-Users submit to the platform.

“End-User” means any individual who interacts with a chatbot, scheduling tool, or other AI-powered feature deployed by you through the Services.

“Platform Services” means the ArcheFlow AI self-service SaaS subscription products, including AI chatbot, appointment scheduling, and lead capture features.

“Automation Services” means bespoke workflow automation projects scoped, built, and delivered by Aivrio under a separately agreed Scope of Work or written proposal.

“Subscription Plan” means the specific tier (Starter, Essential, or Growth) to which you subscribe for Platform Services.

3. Services

3.1 Platform Services (AI Chatbot SaaS)

Subject to payment of the applicable subscription fees and compliance with these Terms, Aivrio grants you a limited, non-exclusive, non-transferable right to access and use the Platform Services during the subscription term for your internal business purposes or for deploying AI-powered tools to your End-Users.

Platform Services are provided on a self-service basis. Features available to you depend on your Subscription Plan. Aivrio may update, modify, or retire features at any time, provided that material reductions in functionality for paid subscribers will be notified with reasonable advance notice.

3.2 Automation Services

Where you engage Aivrio for Automation Services, the specific deliverables, timelines, fees, and milestones will be agreed in a written Scope of Work or proposal signed by both parties. In the event of any conflict between these Terms and a Scope of Work, the Scope of Work shall prevail in respect of that engagement.

Automation Services are bespoke professional services. Aivrio will use reasonable skill and care in delivering Automation Services, but does not guarantee that any automation will be error-free or suitable for purposes beyond those specified in the agreed Scope of Work.

3.3 Free Trial

Aivrio may offer a time-limited free trial of the Platform Services. At the end of the trial period, you must subscribe to a paid plan to continue accessing the Services. Aivrio reserves the right to modify or discontinue free trial offerings at any time.

4. Accounts and Eligibility

4.1 Registration

To access the Services, you must create an account by providing accurate, current, and complete information. You agree to keep this information updated. Providing false or misleading information is a material breach of these Terms.

4.2 Eligibility

You must be at least 18 years of age to create an account and enter into these Terms. By using the Services, you represent that you meet this requirement. If you are registering on behalf of a business, you represent that the business is a validly existing legal entity.

4.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Aivrio immediately at legal@aivrio.cloud if you become aware of any unauthorised access or suspected compromise of your account. Aivrio is not liable for loss arising from unauthorised use of your account credentials.

4.4 Team Members

Subject to your Subscription Plan’s seat limit, you may invite team members to access your account. You are responsible for ensuring that all team members comply with these Terms. Seat limits are: Free Trial — 1 seat; Starter — 1 seat; Essential — 3 seats; Growth — 5 seats.

5. Customer Obligations

5.1 Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

1. use the Services to transmit, distribute, or store material that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable;
2. use the Services in a manner that violates the rights of any third party, including intellectual property rights and privacy rights;
3. attempt to gain unauthorised access to any part of the Services or to other Customers’ accounts or data;
4. use automated tools, bots (other than those provided by Aivrio), or scripts to access or extract data from the Services without authorisation;
5. resell, sublicense, or make the Services available to third parties other than your End-Users as part of your own product or service, without Aivrio’s prior written consent;
6. use the Services in a manner that places unreasonable load on our infrastructure or degrades service quality for other Customers.

5.2 Responsibility for End-Users

You are solely responsible for the manner in which you deploy the Services to your End-Users. This includes:

1. ensuring that your deployment complies with all applicable laws, including the PDPA and any other applicable data protection legislation;
2. providing adequate privacy notices to your End-Users regarding the collection and processing of their personal data through bots or workflows you deploy;
3. ensuring that your use of AI-powered features complies with any applicable disclosure obligations (including, where applicable, informing End-Users that they are interacting with an AI system);
4. ensuring that content you configure for your bot (including system prompts, FAQs, and knowledge base materials) is accurate, lawful, and does not infringe any third-party rights.

Aivrio is not responsible for the actions of your End-Users or the consequences of your deployment of the Services to them.

5.3 Third-Party Credentials and Integrations

Where the Services require you to provide third-party API credentials, access tokens, or integration credentials (for example, for messaging channels), you are responsible for the security and lawful use of those credentials. Aivrio processes such credentials solely to provision and operate your contracted Services and does not share them with third parties except as required to deliver those Services.

5.4 Knowledge Base and Uploaded Content

You are responsible for the accuracy and lawfulness of all content you upload to the platform (including FAQ documents, website content, and system prompts). By uploading content, you represent that you have all necessary rights to do so and that the content does not infringe any third-party intellectual property rights or applicable law.

6. Subscriptions, Fees, and Payments

6.1 Subscription Plans

Platform Services are available on monthly subscription plans (annual plans are available at a discounted rate). Current pricing is set out on the ArcheFlow AI website at the time of purchase and is subject to change with reasonable notice.

6.2 Billing

Subscriptions are billed in advance on a monthly or annual basis, as selected at checkout. Fees are charged to your nominated payment method via our third-party payment processor. You authorise Aivrio to charge the applicable fees on the relevant billing date.

If a payment fails, Aivrio may retry the charge and may suspend access to the Services until payment is received.

6.3 Cancellation

You may cancel your subscription at any time through the billing portal within your dashboard. Upon cancellation, your access to paid features will continue until the end of the current billing period, after which the account will revert to a free trial state or be deactivated.

6.4 No Refunds — Platform Services

All subscription fees are non-refundable. Aivrio does not provide pro-rata refunds for unused portions of a subscription period, whether on cancellation or early termination. This does not affect any mandatory rights you may have under applicable Singapore consumer protection law.

6.5 Automation Services — Milestone Payments

Fees for Automation Services are payable on a milestone basis as set out in the applicable Scope of Work or proposal. Each milestone payment is non-refundable once Aivrio has completed and delivered the relevant milestone. Aivrio will notify you when a milestone is complete; acceptance shall be deemed given if no written objection is raised within five (5) business days.

6.6 Taxes

All fees are exclusive of applicable taxes, including Goods and Services Tax (GST), which will be charged in addition where applicable.

6.7 Price Changes

Aivrio may adjust subscription pricing from time to time. For existing subscribers, price changes take effect at the start of the next renewal period, with not less than 30 days’ prior notice. If you do not wish to continue at the new price, you may cancel before the new price takes effect.

7. Intellectual Property

7.1 Customer Content

You retain all intellectual property rights in Customer Content you submit to the platform. By submitting Customer Content, you grant Aivrio a non-exclusive, royalty-free, worldwide licence to use, store, process, and reproduce Customer Content solely to provide and improve the Services. This licence terminates upon permanent deletion of your account and associated data, subject to the retention obligations in our Privacy Policy.

You represent that you have all rights necessary to grant this licence and that Customer Content does not infringe any third-party rights or applicable law.

7.2 Aivrio’s Intellectual Property

All intellectual property rights in the Services — including the software, platform architecture, algorithms, designs, text, graphics, and overall look and feel of the ArcheFlow AI interface — are owned by Aivrio or its licensors. You do not acquire any ownership rights by using the Services.

You must not copy, modify, reverse-engineer, decompile, or create derivative works from the Services or any component thereof. Automated data extraction or scraping of the Services is strictly prohibited.

Automation deliverables (e.g. workflow configurations, integration scripts) built by Aivrio specifically for a Customer under a Scope of Work are owned by Aivrio, and Aivrio grants the Customer a non-exclusive, perpetual licence to use those deliverables for the Customer’s internal business purposes upon full payment of all applicable fees.

7.3 Feedback

Any feedback, suggestions, or ideas you submit to Aivrio are non-confidential and may be used by Aivrio for any purpose without obligation or compensation.

8. Data Processing and Privacy

Your use of the Services involves the collection and processing of personal data. Aivrio’s Privacy Policy is incorporated into these Terms by reference and forms part of this agreement.

Where Aivrio processes End-User personal data on your behalf, you (as data controller) and Aivrio (as data processor) acknowledge the following:

1. Aivrio will process End-User personal data only in accordance with your instructions and as necessary to provide the Services;
2. Aivrio will implement appropriate technical and organisational measures to protect End-User personal data;
3. Aivrio will assist you in fulfilling your obligations under applicable data protection law, including responding to End-User rights requests;
4. You are responsible for ensuring you have a lawful basis to process End-User personal data and for providing appropriate notices to those End-Users.

Customers requiring a formal Data Processing Agreement (DPA) may request one by writing to legal@aivrio.cloud.

9. AI Features and Disclaimers

9.1 Nature of AI Outputs

The Services use artificial intelligence to generate chatbot responses, knowledge base answers, lead capture conversations, and scheduling assistance. AI-generated outputs are probabilistic in nature and may contain errors, inaccuracies, or omissions. Aivrio does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated output.

9.2 Not Professional Advice

9.3 Customer Responsibility

You are responsible for reviewing and validating AI-generated content deployed through your account before it is presented to End-Users, and for ensuring it is appropriate, accurate, and compliant with applicable law.

10. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with the Services that is designated as confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Each party will use Confidential Information only for the purposes of this agreement and will not disclose it to third parties without the other party’s prior written consent, except as required by law.

This obligation does not apply to information that: (a) is or becomes publicly available other than through a breach of this clause; (b) was already known to the receiving party; or (c) is independently developed by the receiving party without reference to the Confidential Information.

For Automation Services, the Customer’s business processes, data, and workflow specifications will be treated as Confidential Information by Aivrio.

11. Disclaimer of Warranties

To the extent any jurisdiction does not permit the exclusion of certain warranties, such exclusions apply to the fullest extent permitted by law.

12. Limitation of Liability

Liability Cap: Aivrio’s maximum aggregate liability for all claims arising from or relating to these Terms or the Services shall not exceed:

1. for Platform Services: the total subscription fees paid by you to Aivrio in the twelve (12) months immediately preceding the event giving rise to the claim; or
2. for Automation Services: the total fees paid by you under the applicable Scope of Work.

These limitations apply to all causes of action in aggregate, whether in contract, tort, or otherwise.

Nothing in these Terms excludes or limits Aivrio’s liability for: (i) death or personal injury caused by Aivrio’s negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot be excluded or limited by applicable Singapore law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Aivrio and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:

1. your use of the Services in violation of these Terms or applicable law;
2. Customer Content, including any allegation that it infringes a third party’s rights;
3. your deployment of the Services to End-Users, including any failure to provide required disclosures or privacy notices;
4. any breach of your data protection or PDPA obligations as data controller in respect of End-User data.

14. Term and Termination

14.1 Term

These Terms commence on the date you first access the Services and continue until your account is terminated or all Subscriptions and Automation engagements are concluded.

14.2 Termination by Customer

You may terminate your subscription at any time by cancelling through the dashboard billing portal. Termination takes effect at the end of the current billing period. Automation engagements may only be terminated as specified in the applicable Scope of Work.

14.3 Termination or Suspension by Aivrio

Aivrio may suspend or terminate your access to the Services immediately, without liability, in the following circumstances:

1. you materially breach these Terms and fail to remedy the breach within 14 days of written notice (or immediately where the breach cannot be remedied);
2. you fail to pay any amount due and fail to remedy non-payment within 7 days of notice;
3. you become insolvent or subject to insolvency proceedings;
4. Aivrio is required to do so by law or regulatory authority;
5. continued access creates a security risk to the platform or other Customers.

14.4 Effect of Termination

Upon termination, your right to access and use the Services ceases immediately. Aivrio will delete or return Customer Content in accordance with the Privacy Policy and any applicable Scope of Work. Sections 7.2, 9, 11, 12, 13, 16, and 17 survive termination.

15. Modifications

15.1 Changes to Terms

Aivrio may update these Terms from time to time. We will notify Customers of material changes via email or dashboard notification with at least 14 days’ notice before changes take effect. Continued use of the Services after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree, you must cancel your subscription before the new Terms take effect.

15.2 Changes to Services

Aivrio may modify, add, or remove features of the Platform Services at any time. We will endeavour to provide advance notice of material reductions in functionality for paid subscribers. Aivrio will not be liable for any modification, suspension, or discontinuance of features, provided that if a material change renders the Services unfit for your stated purpose, you may terminate and receive a pro-rata refund for the unused portion of your current billing period at Aivrio’s discretion.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore, without regard to its conflict of laws principles.

The parties submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any disputes arising from or in connection with these Terms or the Services.

Nothing in these Terms affects your right to bring claims before Singapore’s Small Claims Tribunals or other applicable dispute resolution bodies where permitted by law.

The parties agree to attempt to resolve any dispute informally by giving written notice to the other party before commencing formal legal proceedings.

17. General

Severability: If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

No Waiver: Aivrio’s failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Entire Agreement: These Terms, together with the Privacy Policy and any applicable Scope of Work or Order Form, constitute the entire agreement between the parties with respect to the Services and supersede all prior negotiations, representations, or agreements.

Assignment: You may not assign or transfer any rights or obligations under these Terms without Aivrio’s prior written consent. Aivrio may assign its rights and obligations to an affiliate or successor entity.

Notices: Formal notices to Aivrio should be sent to legal@aivrio.cloud or to the registered address below. Aivrio will send notices to the email address registered on your account.